Terms, conditions and policies
LESSON POLICY
PICK UP AND DROP OFF
Students below the age of 18 must be picked up and dropped off directly at the door for safety reasons.
CANCELLING LESSONS
Solo lessons require 24 hours notice in order to be eligible for a makeup credit. Solo lessons that are cancelled with less than 24 hours notice still require full payment.
Lessons must be cancelled by text message, over the phone or by email. All lessons are able to be moved online to Zoom at any time. Please move your lessons to Zoom if you are unwell.
All unused solo makeup credits expire at the end of each term school holidays. There is a maximum of 2 x 30 minute credits able to be on your student account at any given time. If a student cancels a lesson with already two credits on their account, the third will not be granted and full payment will still be required.
All unused group makeup credits expire at the end of each semester school holidays. There is a maximum of 2 x 60 minute credits able to be on your student account at any given time. If a student cancels a lesson with already two credits on their account, the third will not be granted and full payment will still be required.
MAKE UP CREDITS
Thank you for understanding that when you book a lesson with us, we reserve that time exclusively for your child. Just like in any profession, our coaches are prepared and present for the scheduled session, and we are unable to fill that spot at short notice. While we understand that life can be unpredictable, we hope you can appreciate that, in fairness to our coaches, we cannot offer make-up credits for missed lessons. We value your commitment to your child's musical journey and appreciate your understanding
COACH ABSENCE POLICY
At Elevate Singing Studio, we are incredibly lucky to have a team of talented coaches who are actively working within the music industry as performers and artists. This means that from time to time, your regular coach may be away due to exciting opportunities that are advancing their careers.
While they are away, we will ensure you are placed with a coach that best suits your needs. All of our coaches are fully briefed and excited to work with you during these times. We believe it’s important for students to experience different teaching methods, and each of our coaches brings unique experiences and expertise that can enrich your learning journey.
Rest assured that every coach at Elevate Singing Studio has been trained under the same model, ensuring a consistent and high-quality learning experience no matter who is teaching you. We are a team that supports one another, and we trust that you will benefit from the diverse knowledge and perspectives our coaches offer.
We hope you share our excitement in having access to a diverse and highly skilled team, each committed to helping you grow as an artist.
RESCHEDULING LESSONS
Makeup credits can be redeemed throughout the term or school holidays per your instructor’s availability.
Where possible, we try to send reminders to anyone who has credits that are close to expiring – but ultimately it is your responsibility to ensure that these get booked in.
DISCONTINUING LESSONS
Aside from trial lessons, our classes are a term long commitment. To discontinue lessons, please provide 7 days written notice before the first day of term to avoid being charged.
LATE STARTS
Students should arrive on time to all scheduled lessons to receive the full lesson. Lessons will end at their scheduled time, regardless of the time of students arrival. Try to come on time! We don’t want you to miss out!
If your instructor is late, they will extend your lesson finish time to make up for it!
PAYMENTS
All payments received after the due date will incur a $10 late fee, and classes will be suspended or cancelled if payment falls 7 days past your due date.
We require all of our lessons to be paid in advance, and payment extensions may be granted upon request.
REFUNDS
We do not offer refunds for expired makeup credits or missed classes. You may gift your remaining lessons to a family member or friend however under Australian Consumer Law, refunds are not required for change of mind or misunderstanding of policies.
Refunds or resolutions will be offered if we deem our service to have had major problems (eg. safety issues). Please get in touch with us via email if you feel this is the case.
PUBLIC HOLIDAYS
In the event of your lesson falling on a public holiday, you will receive a makeup credit in order to reschedule it.
COMPLAINTS/FEEDBACK
We have a formal process for handling complaints/feedback. We take your opinion seriously and want to make you feel heard. Please email us at elevate@ericapadilla.com to lodge a formal or informal complaint.
SOCIAL MEDIA POLICY
Use of imagery, voice and videos:
Elevate Singing Studio takes photos and videos of students during classes and concerts for promotional material, to allow students to watch back on their classes or performances and to share and celebrate achievements.
We prioritise safe use of social media and promotional material and will only:
Take and use images/videos that demonstrate Elevate Singing Studio and it’s students and staff in a positive light
Use first names (unless permission is granted)
Ensure that the material is used by Elevate Singing Studio only and not distributed by any of our suppliers
Upon enrolling at Elevate Singing Studio you will receive a copy of your signed Social Media Policy granting or denying permission to the below:
Permission for photos/video/audio to be taken
Permission for photos/video/audio to be used publicly
By signing the social media policy you acknowledge that it is your responsibility to report to the studio whether you no longer authorise any of the above use.
You agree that upon signing that permission will remain in effect for your child’s full term of enrolment and if in the case of un-enrolment, you understand that material taken within your child’s enrolment period may remain on previous social media posts. Every effort will be made to remove relevant media from distribution, however this may not be possible or practical in some situations.
Concerns or complaints If you have concerns or complaints around the use of inappropriate images or inappropriate behaviour in obtaining images, please contact Elevate Singing Studio at hello@elevatesingingstudio.com
TERMS AND CONDITIONS:
By visiting the Elevate Singing Studio website you are consenting to our terms and conditions.
OVERVIEW
The terms “we,” “us,” and “our” refer to Elevate Singing Studio. The term the “Site” refers to Website. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
Use of website including all materials presented herein and all online services provided by Elevate Singing Studio is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
Information provided on the Site and other information is subject to change. Elevate Singing Studio makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. Elevate Singing Studio disclaims all liability for any inaccuracy, error, or incompleteness in the Content.
USING THE SITE
In order to use the Service, you may be required to provide information about yourself including your name, email address, and other personal information. You agree that any registration information you give to Elevate Singing Studio will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.
LAWFUL PURPOSES
You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.
REFUSAL OF SERVICE
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
PURCHASE AND PAYMENT
All purchases made through this website are in Australian dollars (AUD).
Any costs additional to the Service ordered (including couriers, other media and travel costs) are in addition to the amount quoted and shall be charged to you as required.
ORDER CONFIRMATION
We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.
CANCELLATIONS AND REFUNDS
Deposits are not refundable. You may terminate the service at any time. In this instance, we shall invoice for the time spent and classes undertaken as of the date cancelled. Where full payment has been made, there is no refund.
PRODUCT DESCRIPTIONS
We endeavour to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.
INTELLECTUAL PROPERTY
The Site and Service contain intellectual property owned by Elevate Singing Studio, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.
CHANGED TERMS
We may, at any time, amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.
LIMITATION OF LIABILITY
You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the site or our services.
In addition, Elevate Singing Studio are not liable for damages in connection with:
Any failure or performance error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure
Loss of revenue, anticipated profits, business, savings, goodwill or data
Third-party theft of, destruction of, unauthorised, access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arrives in negligence, contract, tort, or any other theory of legal liability.
The foregoing applies even if Elevate Singing Studio has been advised of the possibility or could have foreseen the damages. In those states that do not allow the exclusion or limitation of liability for the damages, our liability is limited to the fullest possible extent permitted by law
.
In no event shall Elevate Singing Studios cumulative liability to you exceed the total purchase price of the services you have purchased from Elevate Singing Studio, and if not purchase has been made by you Elevate Singing Studio, our cumulative liability to you shall not exceed $100.
THIRD PARTY RESOURCES
The Site and the Service contain links to third-party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with Elevate Singing Studio. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
INDEMNIFICATION
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defence, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defence without our prior written consent.
EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
WAIVER
This Agreement constitutes the entire agreement between you and Elevate Singing Studio pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Elevate Singing Studio shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Elevate Singing Studio.
NOTICE
All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed by email to hello@elevatesingingstudio.com
GOVERNING LAW; VENUE; MEDIATION
These Terms of Use shall be governed by and construed in accordance with the laws of Victoria, Australia and any dispute shall be subject to binding arbitration in Victoria If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.
RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
SEVERABILITY
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
ASSIGNMENT
These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sublicensable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.